Refund policy

Return and Refund Policy — FlowCaddy

Last updated: November 2026

At FlowCaddy, we stand behind the quality of our digital architectures, Notion operating systems, and workflow templates.

1. Digital Nature & Instant Access
Due to the digital nature of our products, all digital downloads, templates, and operating systems are delivered immediately upon checkout completion via instant download links and automated email delivery.

2. Satisfaction & Support Guarantee
If you experience any technical difficulties, broken database links, or have trouble duplicating the templates into your Notion workspace, our dedicated technical support team is available 24/7 to resolve the issue. Please contact us at support@flowcaddy.com with your Order Number and details.

3. Refund Eligibility
Because digital files cannot be physically returned once duplicated or accessed, we generally do not offer standard refunds for change of mind. However, refunds or replacement credits will be promptly issued under the following circumstances:
- You were charged more than once for the same transaction due to a technical error.
- The digital product file is corrupted or technically defective, and our support team is unable to provide a functional replacement within 48 hours of notice.
- The item was not delivered to your email and is inaccessible through your order confirmation page.

4. How to Request Assistance
To request support or report an issue with your order, please email support@flowcaddy.com with:
- Your full name and email address used at checkout.
- Order confirmation number.
- A brief description of the technical issue encountered.

All support requests are reviewed within 24 business hours.